What we do with your information when you get in touch or we do work for you. Plain English, no small print.
This privacy policy explains what personal information Adept Heating collects, why we collect it, how long we hang on to it and what you can ask us to do with it. It covers this website and the work we carry out for customers.
We are a small heating company. We do not sell data, we do not buy lists and we do not pass your details to anyone who wants to sell you something.
Last updated 22 September 2026.
Adept Heating is the trading name of Adept Heating Solutions Ltd, registered in England and Wales, company number 12397843, registered office 14 Orchid Way, South Anston, Sheffield, S25 5JA. The company was previously called Derbyshire Gas Services Ltd, so older paperwork may carry that name.
We are the data controller for the information described on this page. That means we decide what is collected and what happens to it.
If you want to talk to us about anything on this page, email info@adeptheating.co.uk or call 07519 665062. You can also use the form on our contact page.
When you fill in the enquiry form on this site we collect your name, phone number, email address and whatever you write in the message box. That is the lot. There is no hidden field and nothing else is captured with it.
If you ring, text, WhatsApp or email us instead, we end up with your number or email address and whatever you tell us about the job.
If we come out and do work, we also hold your address, details of the appliance and the system, the work carried out, safety records, photographs of the installation where we take them, and the invoice and payment record.
For landlord gas safety certificates we hold the property address and, where the letting agent or landlord gives them to us, the tenant name and contact number so we can arrange access.
If you accept analytics cookies, we also see anonymous information about how the website is used. That is covered in our cookie policy.
To answer an enquiry and give you a price. The lawful basis is our legitimate interest in replying to somebody who has asked us to, and taking the steps you have asked for before we enter into a contract.
To carry out the work, order parts, book the visit and invoice you. The lawful basis is performance of our contract with you.
To meet the law. Gas work has to be notified and recorded, Building Regulations compliance has to be registered, gas safety records have to be kept and our accounts have to be kept for HMRC. The lawful basis is legal obligation.
To register a manufacturer warranty on a boiler we have fitted, where you want us to. The lawful basis is performance of our contract with you.
To send you a service reminder when your boiler is coming up for its annual service, if you are already a customer and have not told us to stop. The lawful basis is legitimate interest, and every reminder tells you how to opt out.
To count website visits. The lawful basis is your consent, given through the cookie bar, and you can withdraw it at any time.
Our website host, 20i, whose servers are in the United Kingdom and where this site and the enquiries sent through it are stored.
Microsoft, who run our email.
Google, who provide the analytics on this website and host the Google Business Profile our reviews sit on.
Gas Safe Register and the relevant Building Control body, where we are required to notify a gas installation.
Boiler manufacturers such as Worcester Bosch and Vaillant, where a warranty is being registered in your name.
Our accountant, and HMRC, for the invoice and payment record.
AW Media, who built and look after this website, and who can see enquiries in the course of maintaining it.
Nobody else. We do not share your details for marketing and we never sell them.
An enquiry that does not turn into a job is kept for twelve months and then deleted. People often come back the following winter, which is why it is not shorter.
Customer records, job records and invoices are kept for six years after the last piece of work, because HMRC requires business records to be kept that long and because warranty and workmanship questions come up years later.
Landlord gas safety records are kept for at least two years, which is what the Gas Safety (Installation and Use) Regulations 1998 require.
Website analytics are anonymous and Google deletes them after no more than fourteen months.
This website, and the enquiries sent through it, sit on servers in the United Kingdom. Our email is on Microsoft 365.
Google may process website analytics outside the United Kingdom, including in the United States. Google is certified under the UK Extension to the EU to US Data Privacy Framework, which is the arrangement the UK government recognises for transfers of this kind.
This site sets one cookie of its own, to remember your cookie choice, and nothing else until you accept analytics. Everything that is set, what it does and how long it lasts is listed in our cookie policy.
You can change your mind whenever you like. Open your cookie settings.
Under UK data protection law you can ask us for a copy of the information we hold about you, ask us to correct it if it is wrong, ask us to delete it, ask us to stop using it in a particular way, object to us using it, and ask for it in a portable format. Where we rely on your consent, you can withdraw that consent at any time.
Some of it we cannot delete on request. Gas safety records and accounting records have to be kept for the periods above, because the law says so. We will tell you plainly if that applies.
To use any of these rights, email info@adeptheating.co.uk. It is free and we will come back to you within one month. We do not use your information for automated decision making or profiling.
Tell us first and we will try to put it right. If you are still not happy you have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline 0303 123 1113, or ico.org.uk.
If what we do with your information changes, this page changes with it and the date at the top is updated. There is no mailing list for it, so if it matters to you, have a look now and again.
You can also read about our registrations and qualifications and who we are.
Email info@adeptheating.co.uk or ring 07519 665062 and ask. We will tell you straight.
